If you already subscribe and Beagle is not showing your access — after a reinstall, a new Mac, or a restored device — use Restore Purchases. You will not be charged again.
#Where to find it
- On a Mac — open Settings and use Restore Purchases.
- On iPhone — open Settings, or the License screen, and use Restore Purchases.
Beagle re-checks your entitlement with the App Store and updates your access.
#If restoring does not work
Work through these in order.
- Check the Apple ID. Restore only finds purchases made with the Apple ID currently signed in on that device. This is the most common cause.
- Check the subscription is still active. Look in your Apple ID subscriptions — it may have lapsed or been cancelled. See Manage or cancel your subscription.
- Check you are online. Restoring needs a network connection.
- Sign in to Beagle. Your licence attaches to your Beagle account, so sign in and confirm the right firm is selected.
- Try again in a few minutes. Occasionally the App Store takes a short while to reflect a very recent purchase or renewal.
#If a purchase went through but access has not
If payment succeeded but Beagle has not yet confirmed your licence, your payment is safe and you do not need to buy again. Use Retry Verification if Beagle offers it, or Restore Purchases.
#What to watch for
- Restoring never charges you. It only re-checks an existing purchase.
- Each member licenses their own account. Restoring on your device does not grant access to colleagues.
- Export-only mode is not a fault. If a subscription has genuinely ended, Beagle keeps your records visible and exportable; restoring will not change that until you subscribe again.